Security
Security is a core part of ResolvHQ. We use reasonable technical and organisational measures designed to protect customer information and maintain the integrity of the platform.
1. Data Protection
Customer data is stored using secured infrastructure and protected through access controls and authentication mechanisms.
Access to customer information is restricted based on authorised permissions and operational requirements.
2. Authentication and Access Control
ResolvHQ uses authenticated user accounts and role-based access controls to help ensure that users can only access functionality and information appropriate to their permissions.
Administrative access is restricted to authorised personnel.
3. Encryption
Where supported by our infrastructure and service providers, data is protected using encryption during transmission and appropriate encryption or security controls for stored information.
4. Infrastructure Security
ResolvHQ is hosted using reputable cloud infrastructure providers. We implement security controls designed to protect the application, databases, APIs, and supporting infrastructure against unauthorised access.
5. Monitoring
We monitor the platform for unusual activity, security events, errors, and potential abuse. Security logs may be retained for operational and security purposes.
6. Third-Party Providers
ResolvHQ may rely on trusted third-party providers for hosting, payment processing, email delivery, authentication, AI/document processing, and other infrastructure services.
We take reasonable steps to work with providers that maintain appropriate security practices.
7. Security Responsibilities
No online system can be guaranteed to be completely secure. Customers are responsible for maintaining the security of their accounts, using strong passwords, protecting authentication credentials, and ensuring that access is only provided to authorised personnel.
8. Reporting a Security Issue
If you believe you have identified a security vulnerability or unauthorised access involving ResolvHQ, please report it responsibly to:
We ask that security vulnerabilities are reported privately and not exploited or publicly disclosed before we have had an opportunity to investigate.