Privacy Policy

ResolvHQ (“Resolv”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you provide when using our platform.

1. Information We Collect

We may collect:

• Account information such as your name, email address, company name, and contact details.
• Login and authentication information.
• Business and operational information uploaded to ResolvHQ, including invoices, proof-of-payment documents, and related transaction data.
• Usage information such as documents processed, platform activity, and system logs.
• Payment and subscription information necessary to manage your account and billing.

2. How We Use Your Information

We use information to:

• Provide and operate the ResolvHQ platform.
• Process and match invoices and proof-of-payment documents.
• Maintain and improve our services.
• Manage accounts, subscriptions, and billing.
• Provide customer support.
• Detect, prevent, and investigate security issues or misuse.
• Communicate important service-related information.

We do not sell your personal information.

3. Business Data

Documents and business information uploaded to ResolvHQ remain associated with the customer account that provided them. We process this information only as necessary to provide the services, maintain the platform, improve reliability, and meet our legal or contractual obligations.

Customers are responsible for ensuring they have the appropriate rights and permissions to upload information to the platform.

4. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Customers may request deletion of their account or applicable data, subject to legal and operational requirements.

5. Third-Party Services

ResolvHQ may use trusted third-party service providers for services such as cloud hosting, payment processing, email delivery, authentication, analytics, and document or AI processing.

These providers may process information only as necessary to provide their services to us.

6. Your Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information.

ResolvHQ operates with consideration for applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

7. Contact

For privacy-related requests or questions:

Email: privacy@resolvhq.co.za